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4min chapter
Oscars Reactions, Apple Subscriptions, and The Team Behind Super Pumped: The Battle for Uber
Pivot
Consumer Expectations vs. Brand Engagement: The Need for Personalization
This chapter explores the disconnect between what consumers expect from major brands and the personalization they currently experience. It emphasizes the need for improved data utilization and adaptive service models to foster deeper relationships between companies and their customers.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode