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Episode 154: How Chutzpah Transforms Restaurants and Restaurateurs Into Something More with Mason Harris

FULL COMP: The Voice of the Restaurant Industry Revolution

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Norstrom's Customer Service Is a Great Example of Hospitality

Norsham has always had a policy as a department store of accepting return still to this day, if you bought it there. I thought of them as i read t your whole book, and i think it totally speaks to hospitality. We'll all go out of our way for a restaurant that really impresses us. But yet, norstoms is an exceptional example. There's so many people we discuss in the book. And hi, that's a great example. You know, who i think of as i think of, and this is crazy, its the norsham department store.

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