What's the First Step to Operational Effectiveness?

The World Management Survey is a project that started in 2004, very much inspired from the private sector. HPRP has 15,000 organizations in 34 countries that have been measured using this survey tool. And it's not just measured, right? I mean, there's actually been interviews quality of interviews, right? So you're really trying to quantify what it means to be well managed. Yeah. Well, give us some examples of what those are for example. Mm-hmm. You know how you can get an open ended interview with plant managers and see if they've adopted basic management practices such as production tracking or cost control - things like that. Right. On a five,