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400 The Existing Market Trap with Al Ramadan

Christopher Lochhead Follow Your Different™

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Navigating the Existing Market Trap

This chapter examines experience management and its critical role as a new enterprise software layer, drawing parallels to traditional categories like CRM and ERP. Through the lens of companies like DocuSign, it highlights the pitfalls of complacency in rapidly evolving markets and the dangers posed by the Existing Market Trap. The discussion reinforces the need for innovation and strategic pivots to avoid stagnation, urging companies and investors to seek category leadership and understand evolving market dynamics.

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