Why you should apologize even when it’s hard to, with Karina Schumann, PhD
Speaking of Psychology
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The Importance of Institutional Apologies in Addressing Historical Injustice
A lot of organizations have begun to take stock of their history and apologize for harm they've caused. Do you think that these institutional apologies are effective? "They send a signal, we care about this. This matters. We are committed to doing better," she says.
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