
Connect to Purpose with Revelation with Steve Curtin
Leadership Without Losing Your Soul: Master Communication & Management Skills To Boost Productivity, Teamwork & Ease Overwhelm
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How Did the Process Allow This to Happen?
"Every process that contributes to the outcome, which might be the customer experience," he says. "You really have to look at that rather than assigning blame and saying our customer service quality is not where it needs to be because of the staff we have as incompetent" He adds: " actions you can mandate behavior, you cannot." 'It enables you to deliver exceptional customer service over time by design'
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