Concierge Service to Fix Quality Fast

Many contractors have a background in selling, installing, and outworking everyone around them…

But when it comes to actually RUNNING a profitable home improvement business that doesn’t drive you into the ground?

Nobody ever taught you the fundamentals.

That’s the core reason so many good owners stay stuck at 3-5% net profit…

…stay overloaded with fires and drama…

…and stay trapped in a business that never gives them the money, time, or freedom they expected.

In this episode, Joe Talmon – 40-year industry veteran, turnaround specialist, and newly inducted industry legend – breaks down the missing skills, beliefs, and principles that separate struggling contractors from wealthy ones.

And guess what…

NONE of it requires an MBA, a million-dollar investment, or superhuman talent.

Just the RIGHT roadmap (the roadmap you never got).

Inside this episode, you’ll learn:

• The real reason 41% of contractors earn 3% profit or less… and how to break out of that trap fast
• Why most owners never make real money (and how Joe helped a $55M company stuck at tiny margins hit 16.5% EBITDA in 4 years)
• The ONE belief shift you must make before you’ll ever hit double-digit profit
• The gross margin target Joe says replacement contractors should aim for (most owners guess 20-30% too low)
• How “technical” selling kills your close rates (and how to get homeowners emotionally excited to invest at any price)
• The concierge-style customer experience that fixes quality issues fast and drives thousands of 5-star reviews
• Why hiring from inside the industry is killing your sales team… and who to hire instead
• The #1 mistake owners make reading their P&Ls (and why you can’t scale without understanding percentages)

Joe is one of the most respected minds in the industry, and this may be THE MOST important “back to basics” conversation we’ve released in years.

If you want a profitable, low-stress, growing contractor business…

THIS is the roadmap you’ve been missing.

Key Highlights:

(0:00) Intro

(2:26) Joe’s 40-year backstory and how he became an industry legend

(5:51) True or False: 41% of contractors take home 3% or less

(7:24) Why making a profit in home improvement is so hard (and the hidden risks owners forget)

(8:40) The first step to becoming truly profitable (it’s probably NOT what you think)

(10:20) Pricing fears exposed! And the gross margin target most contractors underestimate by 20-30%

(11:49) Who to STOP hiring (and the type of people who become top producers)

(14:23) Unique products, 9/11, and how “extraordinary value” became the customer trigger

(15:59) How to build a dynamic sales presentation with 3-4 “wow moments”

(17:24) Why technical selling fails (and how shifting to outcome-based selling instantly boosts close rates)

(18:50) How Joe rebuilt reputation from 3.4 stars to 4.8 with this review system

(19:35) How to build an enthusiastic team (or remove those who won’t run with you)

(20:34) The concierge service model that transformed installations

(20:52) The “right now” review script that drove thousands of 5-star reviews

(23:17) The #1 mistake owners make reading their P&Ls (and why you can’t scale without understanding percentages)

(25:00) Red-light/yellow-light/green-light marketing (and how it stops waste fast)

(26:36) Why “hope” is NOT a sales strategy (this false theory DESTROYS companies)

(28:02) Why hovering near this profit number makes your company shockingly fragile

(28:55) Joe’s 4-part roadmap that separates struggling contractors from wealthy ones

(30:21) Why reading is a complete waste of time for most contractors

(33:19) How sales, culture, and profit improve once momentum tilts in your favor

(37:13) The real cost of business (and why dedication replaces upfront investment)

(37:55) Grass, seeds, and weeds: the metaphor every owner needs to hear

(39:18) Why real wealth has nothing to do with bank accounts… and everything to do with what you can finally say YES to

(41:43) Why chasing “new ideas” is overrated

(43:39) The skill almost every contractor overlooks (it unlocks opportunities, shortcuts, and breakthroughs you’ll NEVER get by talking)

(44:41) The painful price contractors pay when they try to solve everything themselves… and the shift that saves them years

👉 Subscribe to hear more stories, strategies, and secrets that top contractors use to grow their home improvement businesses and enjoy more success, wealth, and freedom.

Additional Resources:

⚡ Learn more about Discovery Day at The Wealthy Contractor Success Society: https://TheEntryDoor.info/ 

⚡ Get your tickets for Accelerate LIVE! 2026, and use code PODCAST26 for $100 off: https://thewealthycontractor.com/events/accelerate-live 

⚡ Brian’s book, The 7 Secrets To Becoming A Wealthy Contractor, is now available. Visit https://www.TheWealthyContractor.com/ for a free copy (just pay shipping).

⚡ Follow us on social media:

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