Special: Interviewed by Tom Leung, FiresidePM, about challenges in product manag
Global Product Management Talk
00:00
Don't Listen to Your Customer
The more you get detached from that, it just always results in the avoidable kind of product decisions that end up costing you a lot of money. We should not expect our customer to design the solution for them. The can't do that. And clearly apple does spend customer research time understanding customers problems. Ye, ye. I like your henry ford reference to sjops quote about bt, basily, don't listen to your customer. Ththey don't know what they want.
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