Leaders Are Master Observers

Leaders are master observers. One of these single most important leadership skills that you can have is the ability to pay attention and find and focus on what matters. You cascade those skills from you to your direct reports, your direct reports to those that report to them. Andd believes from the heart thata, all incidents can and should be prevented, and then pursues reliability and cost. That's a culture that drives behavior, that executes a strategy that makes a difference.