Membership Geeks Podcast with Mike Morrison cover image

356 - Understanding the Customer Journey with Kenda Macdonald

Membership Geeks Podcast with Mike Morrison

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I Think the Industry Is Reeling a Little Bit Under the Weight of Those Changes

I think the industry is reeling a little bit under the weight of those changes. I i do welcome them, because i'm here for openness and being able to help people in the most appropriate way possible. So there isn't anything major that' that's up and coming now - at any point. And we should be paying very close attention to what consumers care about. We should be showing and show casing and proving to them that we're here to help,. rather than tricking people into doing stuff.

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