Bill George: Harvard’s Senior Fellow Urges Managers To Lead From The Heart
Lead From the Heart
00:00
Is Artificial Intelligence Going to Replace Humans?
CEOs are becoming more realistic about needing to pay people, says Mark O'Mara. "I believe in robots, but not for replacing humans," he adds. If you want to automate the back office processes, do it,. But anything that's facing your customers, facing the marketplace engaged with it, no, that's got to be the human interface"
Transcript
Play full episode
