3min chapter

The Human Risk Podcast cover image

John Sills on Customer Experience (Part One)

The Human Risk Podcast

CHAPTER

Exploring the Significance of Customer Experience and Organization Focus on Customer Satisfaction

John Sills from The Foundation emphasizes understanding customer needs and emotions to create positive experiences, debunking the myth of 'the customer is always right' and highlighting the importance of prioritizing customer satisfaction for organizational success.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode