Episode 170 - Micro-interactions - micro-brews
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How to Measure Customer Satisfaction With Atlassian
Evan: I feel like measurement on this stuff is very difficult. Trello has incredibly high CSAT scores, but some of the other products in Atlassian are not as high. It's just this overarching sort of measurement that gives you some signal. Yeah, if you're starting from kind of ground zero where, you know, you have none of these nice little touches, it can be really hard to move the needle for someone paying us or signing up using the product.
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