Navigating Crisis in Leadership

The chapter explores the emotional turmoil and internal struggles of a leader during a tumultuous time at Willow Creek, Chicago, reflecting on personal values and integrity. It discusses the challenges of trust, truth-seeking, and the profound impact of violations of trust within high-value organizations. The speaker regrets past decisions made hastily during a crisis, emphasizing the importance of handling situations thoughtfully and seeking truth, even if it means admitting past mistakes.