The Importance of Empathy in UX Design

In this role, you cannot come in thinking that you have all the answers. Having empathy for our users doesn't do a whole lot if we can't get the rest of our team to understand it too. A great storyteller is critical. UX designers aren't building software alone. We need to be able to influence other people on our team - sometimes stakeholders or executives. This job is often a marathon. It is not a sprint. And we often don't get to do what we want overnight.