Why older Samsung phones fail 000

The devastating Optus outage that was linked to three deaths revealed we can’t always trust we can get through when we call Triple Zero.

More than two months later, surely the system has been fixed.

Today, consumer affairs reporter Michael Atkin on why some people still can’t get help when they need it most.

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Michael Atkin, ABC consumer affairs reporter

Editor’s note: On Monday, WA Police said the death of a Perth man initially linked to the Optus Triple Zero outage was not connected to the failure. As of Tuesday 25th November two deaths are believed to be related to the outage.