475: Butter-Softly
The Pen Addict
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Is It Your Job to Fix This for the Customer?
"We're beyond this point, and it's time for yovo to do something publicly about this," he says. "It is your job for them, you know, for the customer." The company has not yet fixed the problem of cracked tin housings in its pens. More pin failures will be discussed on next week's show.
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