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559: 'It's damning. It's aboslutely horrible.'

Plain Talk

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Lost Dignity and Accountability in Claims Handling

This chapter delves into the mishandling of claims by the Enderf organization, highlighting the emotional toll on individuals who face denials without adequate documentation. It contrasts Enderf's inefficiencies with the commitment of employees in other governmental departments, stressing the need for accountability and transparency in public agencies.

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