How The First Concierge in the US is a Futurist - Tom Wolfe, Fairmont San Francisco
Hospitality Daily Podcast
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The Power of Personageo
Being a compelling concierge is not just knowing the information that seems table stakes. It's the delivery of this information that almost becomes an element of the hospitality experience. The queen mother, God rest her soul, who I met when I was at the ritz had that allure. She came up to thank me for dinner that she'd had in the dining room with 35 people and there were 20 staff standing with me. And she picks me. What a story.
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