The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

The Future of Customer Experience Starts with Smarter Listening

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Building Trust Through Customer Feedback

This chapter explores the critical relationship between trust and customer engagement, emphasizing the importance of responding to feedback. It highlights the challenges businesses face in collecting meaningful insights due to customer disengagement and rising expectations. Additionally, it introduces innovative survey techniques and the use of technology to enhance the quality of feedback and improve customer experiences.

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