Total Retail Talks cover image

How Ollie's Bargain Outlet Drives Store Traffic, Customer Loyalty With Digital Marketing

Total Retail Talks

00:00

Using Customer Research to Drive Decisions

I wanted to take a little deeper into the customer research and what you're doing in terms of working with your technology team for this data kind of management. How that factors in the marketing strategy and planning and maybe is there an example of something that's worked really well, maybe something that you tried that didn't really work or just interested if you have, you know, kind of a real world example there. Yeah. So I would say we're underdeveloped on the customer research side and we are working very hard to become better developed on the data side. The last several years we've spent really working with technology to build out a snowflake data center where we could actually get into that data

Play episode from 07:46
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app