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384 Fans First by Jesse Cole

The Marketing Book Podcast

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How to Create a Fan When Something Goes Wrong

The best opportunity to do the unexpected and create a fan is when something goes wrong. When it rains, our goal is for people to say it was the most fun I've ever had at a baseball game. We have a three hour rain delay script of some of the best entertainment things we've never done before. And then at the end, they can say, wow, I didn't expect that.

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