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MAS-Hyprop deal under fire and Mbali Nhlapo’s journey from housekeeper to influencer

The Money Show

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Innovating Beyond Traditions: Insights from 'Distinguishers' and a Cleaning Influencer's Journey

This chapter explores Professor Sandra van der Merwe's book 'Distinguishers', presenting a model that encourages businesses to innovate for improved customer satisfaction. It also features Mbali Nkhlappel, who has redefined the cleaning profession into a powerful influence.

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