3min chapter

One Knight in Product cover image

Is Product-Led Growth Really For You? (with Leah Tharin, Product-Led Growth Guru & Head of Product @ Jua)

One Knight in Product

CHAPTER

The Problem With NPS

NPS is the classic go-to metric that people use when they talk about recommendations. People are inherently bad in estimating how good they are at something, he says. The only actual thing that you can actually compare this to is to other company's measurements. A very good metric instead is CSAT because you're asking like what has happened right now.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode