One Knight in Product cover image

Is Product-Led Growth Really For You? (with Leah Tharin, Product-Led Growth Guru & Head of Product @ Jua)

One Knight in Product

00:00

The Problem With NPS

NPS is the classic go-to metric that people use when they talk about recommendations. People are inherently bad in estimating how good they are at something, he says. The only actual thing that you can actually compare this to is to other company's measurements. A very good metric instead is CSAT because you're asking like what has happened right now.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app