What's Next for Service Now?

Today's guest is Sean McDermott, Founder, President and CEO at Windward Consulting in Virginia. As a serial entrepreneur, Sean has worked for more than twenty years to assist hundreds of global clients and the Federal Government in the design, development and operation of large-scale IT networks and data centers. In 1997, Sean founded Windward Consulting Group to help CIOs strategically transform IT from a “cost of doing business” into a competitive business differentiator.

Windward help IT organizations in large companies solve complex problems often related to misaligned processes that are typically tied to tools that are not being correctly utilized. They leverage their experience of over 1,800 engagements to assist clients in the transformation of their IT services to drive ROI, implement next-generation solutions and simplify day-to-day execution. As the CEO, Sean sets and manages the overall direction of the company including the firm’s service offerings and strategic partnerships.

In the episode, Sean will tell you about:

The interesting work he does with Windward Consulting,

3 keys areas of business that they add value to customers,

Digital Transformation trends in the Government sector,

The importance of AI Ops,

What the future holds for the ServiceNow platform and

Key learns in his career to date