This chapter discusses the process and structure of giving feedback, emphasizing the importance of candor and constructive criticism. It provides practical advice on how to handle emotions when sharing feedback and suggests having synchronous conversations for effective communication. The chapter also highlights the significance of praising and appreciating employees on a daily basis before offering helpful criticism.
Moving forward in our careers often means giving and receiving feedback. But how candid can we be in communicating with others? For Kim Scott, anything less than radical just isn’t enough.
An executive, speaker, author, and executive coach, Scott is known for her concept of radical candor, which she defines as “caring personally and challenging directly at the same time." By mapping communication onto the axes of caring and challenging, she derives four quadrants of feedback behavior: radical candor, obnoxious aggression, manipulative insincerity, and ruinous empathy.
In this episode of Think Fast Talk Smart, Scott shares how we can all move our communication into the radical candor quadrant, “to learn what we don't know and to help other people learn what they don't know.”
More Resources
Kim Scott, personal website and on LinkedIn
The Radical Candor podcast