MBA1884 How to Collect Customer Feedback
The $100 MBA Show
00:00
How to Double and Triple Down on What Works for Your Business
The first step is that they actually give us a score zero to ten, and the second step is they just leave us a comment on why they gave us that score. For us, is somebody who is using our ap five times or more a week. So i actualy want to hear from them. Now remember, don't just take the comments or the feedback you get from customers that are negative and say, ok, i gout to fix these things. It's just as important, in fact, some might argue, it's more important to look at the things that people like about your business"
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