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#122: Bill Rhodes, CEO of AutoZone – Value those you lead

How Leaders Lead with David Novak

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Customer Satisfaction - Is That What It's All About?

Every leader casts a shadow for their organization and I'm looking at you right now. Every single autos owner, 112,000 strong today, every single person has customer satisfaction in their title. Pitt Hyde, Peter Formanak, Linda Ireland, Tom Haneman, those great leaders that came before us today, they've instilled it into us to continue to nurture it and grow it with the times.

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