Leading from the back is not going to make people want to work with you. People who play bank blamed games are just not going to be a high performance organization. You have to wake up every morning and think, how can i do better for these people? Do they get an environment that's challenging and that isn't full of red tape and process? Too much process just kills any form of enjoyment or fun or innovation that happens. And then next it becomes with the leadership team that reports to you. So your directors or your v ps, it's so crucial that they engender the same spirit that they are going to try and work extremely hard for their people and do better constantly.

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