How to Talk to a Customer Service Representative

"I learned a long time ago that as soon as they fuck you, it goes, I'm transferring you now," he says. "So we get to the airport and our tickets are gone. They don't, the app doesn't have them anymore." He calls United customer service line robot after being moved from first class to coach without telling him or an employee. 'They just moved without asking us, even though the delay there was still under their flight'