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#7: GV Design Partner, Daniel Burka, on prototyping your way to massive influence
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The Relationship Between Design and Customer Service
Sot: A lot of design is just politicking, right? Creating the relationships with the right people inside of the company. Sot: If you go and talk to your cto or your sales team or the customer service team, and you ask them what keeps you up at night, you'll hear all these things that don't sound typically like design problems but they're very design problems. And if your design doesn't speak to those priorities, you're going to end up doing a lot of dead end design work.
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