The Secret to $25m Success
Acquiring Minds
00:00
The Importance of Customer Care in Competitive Markets
I would imagine that mechanical or commercial HVAC and plumbing is competitive, but there are a lot of providers out there. I think what we found out on our first project and we were doing a project that was almost identical to a project going on at the same time. And their system that they started six months before us ended up commissioning after ours. We demonstrated a level of knowledge and a level of caring about what the customer was getting that was significantly higher than what they did.
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