519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
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Intro
This chapter emphasizes the significance of personal vision and proactive steps toward enacting change, followed by a promotional segment for strategytraining.com’s free resources. The host eagerly introduces an insightful article that critiques traditional methods of assessing customer value and loyalty, focusing on its clarity and quantitative basis.
Transcript
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