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2min chapter
519: Bain & Company's Partner Rob Markey on Customer Strategy, Customer Loyalty and Retention (Strategy Skills classics)
The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving
Intro
This chapter emphasizes the significance of personal vision and proactive steps toward enacting change, followed by a promotional segment for strategytraining.com’s free resources. The host eagerly introduces an insightful article that critiques traditional methods of assessing customer value and loyalty, focusing on its clarity and quantitative basis.
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