Conversational AI and Hyper Automation: A Smarter Strategy for Using Robots

The goal with conversational AI and hyper automation isn't to replicate the ways that people already do things. The path to creating those automations often involves direct input from the people who best understand how those tasks are currently being completed. Ben Armstrong is the Executive Director and a research scientist at MIT's Industrial Performance Center. Julie Shaw is the H.N. Slater Professor of Aeronautics and Astronomics at MIT.