The Importance of Communication in an Airport

We were told as soon as you get back to the terminal you're gonna be told what's what and everything's gonna be fine. But then they gave us all these photocopied pieces of paper that said we have arranged hotel accommodation for you including meals and refreshments That's nice, isn't it? However, but then it says however if you can return home Please do so as we are unable to secure transportation for you this evening We will need to ask you to make your own way to the hotel by taxi please keep your receipts and send them to customer relations at the below email or postal address. So it's starting to feel a bit more Mickey Mouse now. Yes, it is