How to Farm the New Talent

I think we're going to see more of a customer success type role that will either be incorporated into what that frontline worker does or work alongside the more technical skill set. I have seen over the course of my travels this year. A lot more thoughts popping up from service leaders about the importance of prioritizing you know our people and putting more effort into making sure that our employee experience is one that will help us deliver the customer experience we're looking to deliver.