What does a pivot to performance-oriented L&D look like in a fast-paced high street environment? In this episode, Lila Warren, Global Head of Retail Academy at Pret a Manger, shares her motivations and approaches to affecting performance with learning solutions designed to make a meaningful impact.
KEY TAKEAWAYS
- L&D should be seen as the experts, somewhere people automatically turn to solve problems.
- Be relentless about understanding the problem you are solving.
- If people have not actually used what you taught them 9 months before they have probably forgotten it.
- Learning needs to be delivered at the point of need. Often, on the job itself.
- Identify who is going to support the learner when they are doing their job, they will be the ones who can see if the training works.
- L&D needs to step into the world of those they are seeking to influence rather than expecting people to step into the world of learning.
- Training does not have to be a course; it could be a list of resources or a simple memo or short video to remind people of how to deal with an issue or do something.
- There is a lot more to development than learning. To solve the problem, you need to collaborate with other departments.
BEST MOMENTS
'The point of need is extremely important.'
'The intervention on the reinforcement of learning isn't necessarily with the training department. '
'It's you going forward and say, I've noticed that we have a problem with that. And I think we can help.'
'The trick is to be completely consistent with your approach.'
VALUABLE RESOURCES
The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523
L&D Master Class Series: https://360learning.com/blog/l-and-d-masterclass-home/
ABOUT THE GUEST
Lila Warren Bio
Lila is Global Head of Retail Academy at Pret a Manger, a counsellor, and psychotherapist and makes it her goal to create and embed solutions that drive employee engagement and performance.
David James
David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.
As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.
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