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4min chapter
Smart Governance: Shenzhen's AI Push
Round Table China
The Human Touch in an Automated World
This chapter explores the impact of AI and automation on communication within service industries, illustrated through a personal anecdote of dealing with customer service. The discussion emphasizes the need for a balance between human representatives and AI tools to enhance customer experience and decision-making.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode