3min chapter

Lenny's Podcast: Product | Growth | Career cover image

How to fire people with grace, work through fear, and nurture innovation | Matt Mochary (CEO coach)

Lenny's Podcast: Product | Growth | Career

CHAPTER

How to Make People Feel More Heard

Lenny Kravitz: How do you make people feel heard? He says there are a few different levels of it. One way is to ask them to say what they're thinking verbally, then read back the thoughts in their head. Then he asks for feedback and explains why his world doesn't allow him to accept that feedback. Lenny: Once you've made someone feel heard, you have to go through process of accepting or rejecting your feedback.

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