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Driving Efficiency and Human-Centric AI Implementation in Financial Institutions
This chapter emphasizes the importance of prioritizing AI and digital transformation efforts in banking operations by focusing on areas like deposit gathering, customer onboarding, and product distribution. It highlights the need for retaining human expertise and involving process managers in AI implementations for smoother transitions. The conversation also addresses evaluating ROI of AI implementation, challenges faced in deploying AI solutions, the significance of AI governance, and initiating conversations with financial institutions about modernizing their core processes with AI.