The Importance of Empathy

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I don't like the term soft skills because it kind of implies that these skills are more things that like not true hardcore engineers do or need to learn how to do. But as you said, they're just as important. I think empathy is probably the biggest skill that is not very I haven't I don't really know how to teach it. It makes everyone more effective their job if they just are able to have like basic empathy for people who are outside of their lived experience.

I had the great honor of being invited back to An Event Apart Denver (2019) to record a live podcast episode with Mina Markham, Farai Madzima, & Derek Featherstone on the important topics of Accessibility, Design Inclusion & Ethics, Hiring & Retaining Diverse Talent and Landing a Job in UX. Amazingly, we were able to cover all of this in just under an hour!

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Thanks to Jeffrey Zeldman + Eric Meyer for letting me share a stage I've revered for over a decade now, thanks to Toby, Marci, Mike & company for the amazing work behind the scenes at every AEA event. Also, very special thanks to Todd Libby for capturing this amazing 4K video on his new iPhone he got just to do this for me.