The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

From science fiction to reality: Exploring the potential of LLMs

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Future of Chat GPT

Every complex piece of software is going to have like some sort of freeform texting where you describe your task and you play it. That's super different to the LLMs we're used to working with today in an important way because today you talk to them and they give you text back and that's it. I think ultimately, so you get like medium term LLM is like an intelligent building block, the people learn to use the extra software to do intelligent things. Long term, you're probably going to end up with like an intelligent agent dash. Your browser is probably going to turn into an intelligent agent.

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