10min chapter

Scaling Up Business with Bill Gallagher cover image

The Best of Scaling Up 2023

Scaling Up Business with Bill Gallagher

CHAPTER

Navigating COO Roles and Scalable Processes

This chapter explores the process of upgrading the COO role in growing businesses while emphasizing the significance of self-awareness for leaders. It discusses the balance between nurturing internal talent versus hiring externally, alongside the importance of establishing systematic sales processes for sustainable growth. Through case studies, the chapter highlights the challenges of individual performance versus team dynamics, stressing the need for cohesive cultures in successful organizations.

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