The Best of Scaling Up 2023
Scaling Up Business with Bill Gallagher
Navigating COO Roles and Scalable Processes
This chapter explores the process of upgrading the COO role in growing businesses while emphasizing the significance of self-awareness for leaders. It discusses the balance between nurturing internal talent versus hiring externally, alongside the importance of establishing systematic sales processes for sustainable growth. Through case studies, the chapter highlights the challenges of individual performance versus team dynamics, stressing the need for cohesive cultures in successful organizations.
In this week’s episode, Scaling Up has lined up eight fan-favorite episodes from 2023. In case you’ve missed any of these classics, we have compiled a quick recap of each of the episodes and the guests below. Thank you for listening to the Scaling Up show!
How can you get the most for your company and maximize the value of your company? The value of your business comes from how well the business can run without you. Nick Arellano is an award-winning M&A veteran who helps business owners get the most money from the sale of their companies. This conversation is filled with key moves that company owners need to consider when strategizing their sale, negotiation considerations, and what owners can realistically expect from the sale.
Empathy is a leadership skill and an essential cultural practice that matters more today than ever before. Rob Volpe is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. As CEO of Ignite 360, he leads a team of insights, strategy, and creative professionals serving the world’s leading brands across a range of industries. He is the author of the Silver Benjamin Franklin award-winning book, Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. You don’t have to look very far to see that there is an empathy crisis in our world today. Rob’s focus is on the how-to of empathy. Once you see that there is a problem what can you actually do about it?
The United States is losing over 100,000 people and experiencing over half a trillion dollars of economic impact each year due to opioids, including fentanyl. That’s more than a 737 crash per day. This public health and national security issue is a supply-and-demand problem that, unlike previous epidemics, our nation is failing to resolve. Guest Admiral Winnefeld graduated from Georgia Tech with a degree in Aerospace Engineering and served for 37 years in the United States Navy. He flew the F-14 Tomcat and served as an instructor at TopGun and as senior aide-de-camp to General Colin L. Powell.
What can we learn from sports about making the right calls? Sally Jenkins has been a Washington Post columnist and feature writer for nearly 30 years. She was a finalist for the Pulitzer Prize in 2019 and the winner of the Associated Press Red Smith Award for Outstanding Contributions to Sports Journalism in 2021. For sports fans, business leaders, and anyone who wants to elevate their game — whatever that game may be — Sally joined the podcast to share what it takes for ordinary people to achieve extraordinary results.
Real connections win out over canned messages every single time, but how can you amplify your brand narrative through organic content that makes those meaningful connections? Morgan Ingram is the founder behind Ascencion Media Productions (AMP). He’s a sales educator and content creator and has been named one of the Top 50 Sales Leaders to Follow by LinkedIn, a Top 25 Sales Development Thought Leader by Inside Sales, and a Four-time LinkedIn Top Sales Voice. Technology has enabled people to be lazy at scale, which can have a massive negative impact on your potential audience.
Just as professional pilots, doctors, and golfers regularly return to the fundamentals, it is just as essential in the business world to continually return to the basics of the performance platform. This episode of the Scaling Up Podcast features Verne Harnish, a world-leading expert, speaker, author, and entrepreneur in the field of business growth. Together they offer insights into Altman’s Maxims, Jobs’s doers vs. dreamers, the power of asking, daily routines, remote work, and much more.
A sales playbook is designed to help deliver the kind of results you are aiming for. Morné Smit has spent his life elevating respect for sales and marketing professionals in dozens of companies across 28-plus industries on three continents. Developing from a salesperson to leading sales teams in six different industries, including spearheading a 10X growth outcome over five years in a mid-market property company, Morné gained invaluable insight, knowledge, and experience over two decades that brought him to found Emerse in 2017.
As second in command, COOs are often in place for a reason or a season, but rarely for the lifetime of a company. Cameron Herold is the mastermind behind hundreds of companies’ exponential growth and has earned his reputation as the business growth guru. He has built a dynamic consultancy with clients that include a monarchy and a Big 4 wireless company. Cameron discusses his new book The Second in Command.
How can bad language enhance the way you connect with others? There is power in language. As a leader, the way you articulate your company’s value and vision matters. There is power in using language intentionally and connecting with others with the words you use. Professor Valerie Fridland is a Professor of Linguistics at the University of Nevada, Reno. The goal of her research is to better understand how variability in speech production relates to variability in speech perception and how social identity affects speech.
Interview Links:
“Maximize the Value of Your Business — Nick Arellano”
“Empathy — Tell Me More About That with Robert Volpe”
“Admiral Sandy Winnefeld — Losing a 737 Every Day”
“Bet on You — How to Make Every Decision THE RIGHT CALL — Sally Jenkins”
“Social Selling 2.0 with Morgan Ingram”
“Morné Smit — Sales Playbook for Greater Sales & Profit”
“Cameron Herold — "The Second in Command — Unleash the Power of Your COO"
“Dr. Valerie Fridland — The Good Side of Bad Language”
Resources:
Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.)
Recruiter.com Short List (use code scaleup)
Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.
Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.
We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne’s original best-selling business book, Mastering the Rockefeller Habits.
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Remember Everything You Learn from Podcasts
