In a healthy culture sometimes we don't even recognize how healthy it is. Measuring progress in terms of culture, it's very difficult to do because again, it's not unnecessary but it's just so oftentimes intangible. One of the ways we encourage that great customer satisfaction results and delivery at Southwest was to continually tell stories about it.
Creating and maintaining corporate culture can sometimes feel intangible or insignificant, but healthy organizational culture doesn’t just boost team morale, it can drive bottom-line results. Ginger Hardage and I discuss some misconceptions that stand in the way of healthy corporate cultures.
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