4min chapter

Engineering Enablement by Abi Noda cover image

Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)

Engineering Enablement by Abi Noda

CHAPTER

Introduction

This week's guest is Brian Scamlin, a principal engineer at Intercom. Brian has been involved with the evolution of Intercom's on-call process since its founding days. He and Avi Nura talk about some of the initial changes they made and how they eventually went about implementing a volunteer model. We conclude by talking about approaches to on-call compensation, the transferability of their approach, and some of the problems they're still trying to solve.

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