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4 Tips to Optimize Client Experience with Automation in the Service Industry

Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders

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How to Maintain a Consistent Brand Experience Across Multiple Concepts

The phone script is kind of like that traditional thing when we when we hear the word script I think software and automated script, but most people think phone script right movie script. So it's not because you have a human trying to execute it with an operations manual and no tools no back end to support it so they're just kind of like today we're going to say that's like the brand consistency is a challenge for a lot of them. And because that's the brand promise right your brand promise is this consistent alignment with whatever you're advertising it to be But that should be a different brand promise and Tallahassee than it should be in and text or can it right it should be

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