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Fixable: Kelli - “How do I deal with a communication breakdown?"

TED Business

CHAPTER

How to Restore Agency Challenge in the System

When there's this kind of connection and trust, patient outcomes improve. I think our beautiful illustrations of what you're trying to achieve here are just a beautiful example and framing for this type of conversation. With someone in the system who does have a little bit more power than you do. Yes, for sure. All right. So how are we doing on the helplessness, powerlessness? We're going to restore some agency challenge. No, I really am like miss. I feel like these are definitely things that I can manage."

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