Introduction

The Big Themes:
• Operating solutions to hotels, casinos, and cruise ships: It’s been a brutal 18 months for hospitality – the industry did a very good job early on of shoring up liquidity.
• We did quite well during COVID: The vast majority of the partner technologies that were deployed I'd say in the first 12 months of the pandemic were largely focused around mobility.
• These are huge numbers: We're talking IT staffs that numbered in the thousands pre-pandemic. I don't see those IT organizations returning to pre-pandemic numbers.
• It was hard to get a hotel room: I think the industry's going to have a gangbuster holiday season.

The Big Quotes:
• “I can tell you in the immediate timeframe, because of the staffing shortages, there's a heavy reliance on technology as an intermediary to facilitate that guest experience.”
• “I hope you stayed at a property that leverages our Oracle hospitality technology.”
• “It's a really great win-win product, because the traveler is always getting a better product and the hotel's getting more money.”

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