Enhancing Hyatt's Loyalty Program: A Call for Flexibility

World of Hyatt has been a favorite amongst points and miles enthusiasts for years. You can use your points for excellent properties at typically excellent values and the elite benefits are actually valuable. But...they're far from perfect, especially more recently. Not to worry - we have some suggestions for what they can do to get back on track.

(00:10) - Has been a great program for years

Read our Hyatt wishlist here.

(02:20) - Long term problem: limited number of hotels

(04:29) - But they've killed a lot of the progress they'd made towards the footprint problem and moved instead towards dynamic award pricing

(07:54) - Our suggestion: Fix Mr & Mrs Smith awards

(10:54) - Or, more realistically: Fix free night certificates

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