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16. Holding people accountable (and making them love you for it)

The ONE Thing

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The Four Steps in the Accountability Dial

The boundary is giving people a clear framework. It's the same reason we do six-week boot camps to lose weight or I'm going to quit smoking for 90, because that puts pressure on us. The modern manager is in real time with everybody on their team and so the limit is coming back to them.

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